What should you be clear on before entering into

Assignment Detail:- SITXMGT002 Establish and conduct business relationships Assessment task 1: Knowledge Test 1- What is one point to remember when establishing and maintaining business relationships with people from different cultural backgrounds????-a- You must treat every person the same--b- People from Asian cultures must be treated differently from those from Western cultures as they have completely different beliefs and traditions--c- In business, a person's cultural background is not important; getting the job done is all that matters--d- Avoid stereotyping those you are dealing with as everyone is an individual and should be treated as such- 2- What communication techniques can you use to help build trust and respect????-a- Be professional, know your product, listen carefully and ask questions to show you are interested and want to understand--b- Speak loudly and emphatically if the other party does not understand you--c- Always use written forms of communication so that there is evidence of any problems encountered and decisions made--d- Use industry jargon and specialist terms when negotiating to give you an edge over your opponents- 3- You run a large restaurant and contact your linen supplier on a regular basis- Identify the next best initiative you could take to build the relationship further in this situation--a- Visit their workplace regularly--b- Send a newsletter once a month--c- Invite them to your restaurant for a familiarisation and a meal--d- Conduct a meeting once a month to discuss your business's needs- 4- How should you conduct negotiations????-a- In a professional manner--b- With awareness of the cultural background of the other party and their needs--c- With knowledge of the organisational culture and how to adjust your style to suit their needs--d- All of these are good ways to conduct negotiations- 5- What should you be clear on before entering into negotiations and keep in mind during negotiations????-a- The amount of profit you want to make from the deal--b- Your objectives, needs and limitations--c- The clothing you're going to wear and where exactly you'll sit at the negotiating table--d- The number of staff you need to employ if the negotiations are successful- 6- You're negotiating with a supplier to replace all the food and beverage service equipment in your bistro- What type of feedback or input from colleagues could help you in the negotiation process????-a- Numbers of each item required to service current and forecasted customer bookings--b- Amount of current stock that's damaged or unusable--c- Details of patterns and designs that the food and beverage staff prefer--d- None of this feedback will help you in the negotiation process- 7- You have just completed negotiating the contract for the food and beverage service equipment- Who will you initially need to communicate the results of the negotiations to????-a- Your customers--b- The food and beverage service staff--c- The food and beverage suppliers--d- The general manager, food and beverage manager and possibly the chef- 8- Which is the preferable way to confirm formal business agreements????-a- In writing according to organisational requirements, using formal contracts where appropriate--b- By verbally agreeing and shaking the hand of the representative from the other party--c- In an email which requires the other party to click ‘I agree to the terms and conditions'--d- Write them down in formal minutes which outline who was present at the negotiations, what points were discussed and what actions need to be taken- 9- Who might you need approval from before the contract for the new food and beverage service equipment can be signed????-a- The supplier--b- The service staff--c- The bottle shop manager--d- The accountant- 10- Who might provide specialist advice when developing a contract for the purchase of new service equipment????-a- The business's lawyer--b- The supplier's representative you negotiated the agreement with--c- The manufacturer of the products you are purchasing--d- The general manager of your business- 11- What information should you proactively seek, review and act upon to maintain sound business relationships????-a- Sales figures, accounts and future booking statistics--b- Commissions paid or received--c- Ordering and delivery systems--d- All of this information helps maintain sound business relationships- 12- How can you ensure you conduct business ethically????-a- Stay in regular contact with your customers--b- Keep track of the other party's key performance indicators--c- Honour agreements within the scope of your responsibility and comply with agreed terms of contracts--d- All of these are ways to ensure you conduct business ethically- 13- What two types of KPIs should you take account of to foster and maintain business relationships????-a- Internal KPIs and external KPIs--b- Internal KPIs and contractual KPIs--c- Delivery KPIs and account payment KPIs--d- You don't need to take account of KPIs to foster and maintain business relationships if you've done a good job of establishing the relationship in the first place- 14- One of your suppliers regularly delivers late, so isn't complying with the terms and conditions of your agreement- Their products are of high quality, so you'd like to continue doing business with them- What can you do to maintain the relationship while obtaining the products you need????-a- Discuss the possible causes of the problems with the supplier, negotiate a solution and adjust the contract if necessary--b- Find another supplier of equal quality, negotiate a new contract with them and cancel the existing contract--c- Change your arrangements with the supplier, even though it means it will cause problems and you won't meet your targets--d- Communicate your unhappiness with the supplier and demand that they comply with the agreement or face legal action- 15- Why is it important to modify your style of communication to suit the person you're communicating with or the situation you're in????-a- Communication is only effective if it can be understood by the other person, so some situations might require an interpreter--b- The situation dictates the style of communication as you may not have access to electronic or other methods of communication- -c- Different people respond better to different styles of communication, and this can also vary depending on the formality of the situation--d- All of these are important reasons to modify your style of communication to suit various people and situations- Attachment:- Establish and conduct business relationships-rar    

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