Assignment Detail:- Assessment Part: Case Study and Roleplays
TASK SUMMARY:You are required to complete all four -4- activities satisfactorily for this task-
Case Study - Background Information
You are the Operations Manager of Coffee Bag's Café- Coffee Bags is a well-known local brand and has five -5- store locations, and has recently expanded its mobile food truck fleet to three -3- mobile food trucks-
It is Thursday afternoon and one of the Mobile food trucks has broken down and at the mechanics to be repaired- You have been advised that the truck will not be back in service for one -1- week and all three trucks have booking for this coming Saturday night-
The General Manager has asked you to chair an emergency meeting with all three -3- mobile food truck operators, with the aim to resolve the issue and maintain all three -3- bookings without causing customer disruption-Booking for Saturday night are as following:1- 50th Birthday -Private house- 7pm - 11pm2- Sporting Event -Street location- 4pm - 10pm3- Nightclubs -Street Location- 9pm - 3am
Activity 1Conduct an Emergency Meeting -roleplay-For this task, you are required to access the Handout: Coffee Bags Café Meeting Policy & Procedure, review the document and Chair an Emergency Meeting with the three -3- Mobile Food Truck Operators to discuss, problem-solve and establish a resolution to the current issue to ensure customer bookings are not disrupted, in accordance with the Meeting Policy & Procedure-
You must brief the minute-taker prior to the meeting on the method for recording the meeting notes in accordance with the Meeting Policy & Procedure for an Emergency Meeting- You will need to ensure the meeting is focused, time efficent and achieve the required outcome-
You must:a- Brief the minute -taker prior to the meetingAt the meeting, you must ensure each of the following:b- Discuss the issue -Two -2- trucks and three -3- bookings-c- Outline the desired resolution -customer bookings are not disrupted-d- Discuss potential solutions which maintain legal and ethical requirementse- Ensure all attendees actively participatef- Ensure verbal exchange uses appropriate style, tone and vocabulary for attendeesg- Listen to specific information during the meetingh- Ask questions and listen to responses to clarify understanding
Your assessor will play the role of the minute-taker and ask other students -not being assessed during the simulated meeting- to play the role of the three -3- Mobile Food Truck Operators-
Roleplay Cast:As a minimum the following individuals will be at the meeting;- Minute-taker -Assessor-- Mobile Food Truck Operators #1 -Classmates-- Mobile Food Truck Operators#2 -Classmates-- Mobile Food Truck Operators#3 -Classmates-
Activity 2Review transcribed meeting minutesYou are required to request a copy of the recorded Minutes for the Emergency Meeting in Activity 1 from the minute-taker- Check the transcribed meeting notes to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with the organisations Meeting Policy & Procedures-Distribute meeting minutes via emailOnce satisfied, you must sign the meeting minutes to confirm they are a true and accurate record of the meeting and distribute minutes via email to meeting participants-Write an EmailYour assessor will provide you with an email address, so you can submit this assessment activity via email to your assessor-
In this email, you must include the following:1- Address email to meeting attendees2- Find attached meeting minutes for your reference3- Attach signed meeting minutes
Activity 3Complete the following Questions
Question 1Where will you store the meeting minutes following distribution to meeting attendees
Question 2Following the Meeting, the General Manager has requested an update on the outcome of the meeting- Outline below the resolution of the meeting for the General Manager-
Activity 4Background information
It is now Monday Morning, following the Saturday night with three -3- bookings-You have been asked by the General Manager to hold a quick informal meeting -no minutes required- to establish the outcomes -success/ lessons learnt- from Saturday night-
All mobile truck operators are currently in the office and available for a quick chat-
Conduct aFollow-up Meeting-roleplay-For this task, you are required toconduct an informalfollow-up meeting with Mobile Food Truck Operators to discuss the outcome/s from the event on Saturday night-
During the meeting you must:1- Request for information and feedback from the event from Saturday night2- Use active listening techniques to establish outcomes
Your assessor will play the role of the Mobile Food Truck Operator #1, and ask other students -not being assessed during the simulated meeting- to play the role of Mobile Food Truck Operator #2 and Mobile Food Truck Operator #3-
Roleplay Cast:As a minimum the following individuals will be at the meeting;- Mobile Food Truck Operator #1 -Assessor-- Mobile Food Truck Operator #2 -Classmates-- Mobile Food Truck Operator #3 -Classmates-
Most Recent Questions