ITC563 IT Management Issues Assignment Help and Solution,

Assignment Detail:- ITC563 IT Management Issues - Charles Sturt University Part Journal Entry- The Journal function in Interact2 must be used- External journal sites are not permitted- If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet -eg- due to a disability or if you are in a correctional centre-, please contact your lecturer immediately- If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task- A popular budget hair dressing chain, ‘Cut Short, offering basic hair dressing service has received a report that indicates that customers take up to 15 minutes to be checked in, get seated and request their styling preferences- This is valuable time lost as each salon has a significant queue of customers every day- To improve its profitability, it has embarked on the following : a- pre-booking appointments through the website - a customer can select their services -e-g- trim, re-style, blow wave- - date and time of day b- once pre-booking is completed - customer can choose to pay for their booked service via a payment gateway -credit card, PayPal, etc-- Those who haven't paid 24hrs prior to their scheduled appointment, will have their booking cancelled- c- to encourage pre-booking, appointments booked online will receive a 10% discount- d- customers not arriving on time to be checked in for their appointment will be levied a surcharge- The system also has a hair product purchasing option- Customers can order hair products -shampoo, conditioner, styling products- online, pay and pick up their purchases at the time of their appointment- Question 1 -1500 words-Write a well presented report for the above outlining the business operation to the CEO of Cut Short- Provide any three recommendations that are well substantiated with journal literature and referenced correctly to support this service- -You may use the reasons/justifications above or use your own - that support this service-- Question 2 -500 words-Provide any two suggestions into improving business service/operation offerings substantiated with current literature- These two items have not been mentioned above- An example could be customer service training-All referencing to be done in APA 6th edition- Only one reference list is required at the end of both questions- Attachment:- IT Management Issues-rar

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