Assignment Detail:- Contribute to the development of employee and industrial relations strategies
Assessment Part 1: Written questions
Question 1-
Complete the table below about human resource specialists-
a- Identify any four human resource specialists-
b- Describe, in 100 words or more, the assistance regarding employment conditions that each specialist provides to the consulting organisations-
Question 2-
Complete the table below-
a- Identify any three commonly applied principles of industrial agreements-
b- Briefly explain, in 100 words or more, how each identified principle is applied in development of employee relation -ER- and industrial relations -IR- strategies-
Explanation can include characteristics of the principle and their application in development of strategies-
Question 3-
Complete the table below about organisational plans-
a- Identify the four phases of organisational plans for human resource planning
b- Describe, in 100 words or more, how each phase of organisational plan is used for human resource planning-
Question 4-
Bounce Fitness is a premiere fitness centre with its head office located in Cairns- Learn more about Bounce Fitness in the link attached:
IntroductionAccess and review Bounce Fitness's Human resource policy and procedures through the link below and answer the questions-Human Resources Policies and Proceduresa- Identify at least three policies and procedures relevant to ER and IR strategies-b- Discuss, in 100 words or more, how each identified policies and procedures are relevant to the following:- ER strategies- IR strategies
Question 5-
Complete the table below about performance measurement systems-
a- Identify at least three most commonly used performance measurement systems in organisations-
b- Describe, in 100 words or more, how each of the identified performance management system is used in an organisation-
Question 6-
Answer the following questions about strategies relevant to employee and industrial relationsA- Consultation
a- Identify at least three strategies used for consultation with stakeholders, relevant to employee and industrial relations-
b- Explain, in your own words, how each strategy is implemented-Negotiation a- Identify any four negotiation strategies used in the context of employee and industrial relations-b- Explain, in your own words, how each strategy is implemented-Conflict Management a- List any four conflict management techniquesb- Explain, in your own words, how each of the identified technique is implemented to manage conflict in the context of employee and industrial relations-Dispute Resolution Strategiesa- List any three dispute resolution strategiesb- Explain, in your own words, how each of the identified strategies is implemented to resolve disputes in the context of employee and industrial relations-
Question 7- Answer the questions below about discrimination at workplace-
a- Discuss, in 100 words or more, the concept of discrimination at workplace-b- Explain, in your own words, any five methods you can adopt to ensure that the ER and IR policies discourage discrimination-
Question 8-
Answer the questions below about importance of diversity-
a- Discuss, in 100 words or more, the importance of diversity in workplace-b- Explain, in your own words, the application of any five methods of promoting diversity at workplace-
Question 9-
Answer the following questions about staff development and training strategies-
A- Staff Development Strategies
a- Identify at least three distinctive aspects of staff development strategies-
b- Explain, in your own words, how each identified aspect helps in developing staff-
B- Training Strategies
a- Identify at least three distinctive aspects of training strategies-
b- Explain, in your own words, how each identified aspect helps in training staff-
Question 10-
Complete the table below about organisational risk management strategies-
a- Identify any five organisational risk management strategies in relation to employee and industrial relations-b- Explain, in 100 words or more, how each identified strategy helps mitigate risks-
Question 11-
Complete the table below-
a- Identify at least four distinct aspects of organisational ER and IR objectives-
b- Explain, in 100 words or more, the benefits of each identified aspect to an organisation-
Assessment Part 2
Project 1- Contribute to Developing Employee Relations -ER- and Industrial Relations -IR- Strategies and Policies
TASK SUMMARY:Your assessor will observe you as you contribute to the development of employee relations -ER- and industrial relations -IR- strategies and policies and risk management strategies-
Part A: Develop ER and IR strategies and policiesUse your workplace/organisation's template to complete this task, or use the ER and IR Strategies and Policies template provided at the Bounce Fitness site-You will be assessed on your practical skills to:• Consult at least two relevant stakeholders on the following:Relevant stakeholders are individuals who understand ER and IR concerns and can contribute to the development of relevant policies and strategies- These can be internal or external to the organisation-o Identify the following:• At least two organisational strategic objectives• At least two potential areas of conflict• At least two objectives of relevant groups and individuals• Develop at least one each of the following:• Employee relation -ER- strategy• Industrial relation -IR- strategy• ER Policy• IR Policy• Ensure that the developed strategies and policies are:• Consistent with the identified organisational strategic objectives• Promoting absence of discrimination and harassment• According to the identified objectives of relevant groups and individualsPresent information and opinions using language and non-verbal features appropriate to audience while consulting stakeholders-Before starting this task, you must:• Access and review workplace documentation and resources, including:o Organisational strategic planso Organisational operational planso Sources with information on organisation's strategic objectiveso Organisation policies and procedures relevant to the following:• Development of ER and IR strategies
• Discrimination• Harassmento Sources with information on objectives of relevant groups and individualsRelevant groups and individuals refers to employees who are impacted by the ER and IR strategies and policies-
Part B: Develop Risk Management StrategiesUse your workplace/organisation's template to complete this task, or use the Risk Register template provided at the Bounce Fitness site-You will be assessed on your practical skills to consult at least two relevant stakeholders to develop two risk management strategies - at least one risk management strategy for each risk identified-The stakeholders will be same as in part A-Before starting this task, you must:• Access and review the organisational policies and procedures relevant to development of risk management strategies• Identify at least two risks relevant to ER and IR-ER and IR risks include any people, culture, or governance factor that causes uncertainty in the business environment that will adversely affect the company's operations-• Identify the following for each risk identified:o Risk descriptiono Likelihood of occurrenceo Degree of impacto Risk priorityReview the following before starting this task:• Workplace Assessment Part 1 - Assessor's Checklist• Workplace Assessment Part 1 - Observation FormThese forms outline the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-• All practical skills you need to demonstrate to satisfactorily complete the observation task-You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment-You must submit the following to your assessor:• ER and IR strategies and policies• Risk registerYou must also submit the following as supplementary evidence:• Organisational strategic plans• Organisational operational plans• Sources with information on organisation's strategic objectives• Organisation policies and procedures relevant to the following:o Development of ER and IR strategieso Discriminationo Harassmento Development of risk management strategies• Sources with information on objectives of relevant groups and individuals• Risk rating matrix used for risk analysis
Assessment Part 3
Project 2- Negotiate Employment Awards, Agreements and Contracts
Your assessor will observe you as you negotiate employment awards, agreements and contracts with at least two employees and consult with specialist for advice-Part A: Negotiate with EmployeesYou will be accessed on your practical skills to:• Negotiate with at least two employees- You must discuss the following applicable to each employee:o Awardso Agreementso Contracts• Agree on the conditions of their employment- Before starting this task, you must:• Identify at least two employees to negotiate withThese employees can be from any function of the organisation who are impacted by employment awards, agreements and have employment contracts-• Access and review the following:o Sources with information on organisational objectiveso Documents relevant to each of the identified employees- This must include at least one of each of the following for each employee:• Industrial awards• Employee Agreements• Employee contractso Organisational policies and procedures relevant to:• Negotiation• Conditions of employmentSources of information on the negotiation issues for each identified employeeo Sources with information on employee rights and obligations- This must include the following:• Legislations• Regulations• Codes of practiceLegislations, regulations and codes of practice must be applicable to the learner's organisation and must contain clauses and requirements on the conditions of employment to be maintained
Part B: Get Advice From SpecialistsExternal specialists can be involved during the negotiation or after the negotiation- External specialists refer to individuals with specialised knowledge on matters of ER and IR, which are being negotiated-You will be accessed on your practical skills to:• Consult at least one external specialist on the following:o Identifying requirements regarding conditions of employment:• At least two organisational requirements• At least two legal requirementso Ensuring that the conditions of employment as per the negotiated awards, agreements and rewards meet legal and organisational requirementsUse verbal and listening skills to consult the identified external specialistsReview Workplace Assessment Part 2 - Observation Form before starting this task- This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task- Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment-Include any supplementary documents/sources used to complete the task, such as:• Copy of negotiated contracts after the task-• Sources with information on organisational objectives• Documents relevant to each of the identified employees- This must include at least one of each of the following:o Industrial awardso Employee Agreementso Employee contracts• Organisational policies and procedures relevant to the following:o Negotiationo Conditions of employment• Sources with information on employee rights and obligations Sources of information on the negotiation issues for each identified employee
Assessment Part 4Project - Develop Policies and Practices for Recruitment, Retention and Satisfaction
This task will require you to develop policies and practices for recruitment, retention and satisfaction-Use your workplace/organisation's template to complete this task, or use the following templates provided at the Bounce Fitness site:• Recruitment Policies and Practices• Retention Policies and Practices• Employee Satisfaction Policies and PracticesTo complete this task, you must:• Access and review documents and sources containing information on the following:o Requirements for equal opportunityo Employee recruitment requirementso Employee retention requirementso Employee satisfaction requirementsRequirements are objectives which the policies and practices aim to achieve- These requirements can be based on feedback from employee, organisation's objectives or industry best practices-• Develop at least one policy and at least one practice for facilitating each of the following:o Employee recruitmento Employee retentiono Employee satisfactionReview Workplace Assessment Part 3 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-Review the template you will use to complete this task- If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task- Otherwise, use the following templates provided at the Bounce Fitness site:• Recruitment Policies and Practices• Retention Policies and Practices• Employee Satisfaction Policies and PracticesSubmit the following to your assessor:• Completed recruitment policies and practices• Completed retention policies and practices• Completed employee satisfaction policies and practicesInclude any supplementary documents and sources containing information on the following requirements of the organisation:• Equal opportunity• Employee recruitment• Employee retention• Employee satisfaction
Assessment Part 5 - Develop Programs and Plans for Onboarding, Training and Development
This task will require you to develop programs and plans for onboarding, training and development-
Part A: Develop Onboarding and Training ProgramsUse your workplace/organisation's template to complete this task, or use the Onboarding and Training Program template provided at the Bounce Fitness site-To complete this task you must:• Identify at least two employees to provide onboarding and training to-• Access and review documents and sources containing information on the following onboarding and training requirements of the identified employees:o Current and new work role of identified employeeso Requirements for the new designationo Skill and knowledge gap of the identified employeeso Work safety requirements for the identified employee• Develop at least two onboarding and training programs , at least one for each employee- These must address the following:o Induction programo Schedule of induction programo Training programo Schedule of training programo Training outcome
Part B: Develop Development PlansUse your workplace/organisation's template to complete this task, or use the Development Plan template provided at the Bounce Fitness site-To complete this task you must:• Identify at least one team and one employee within that team to prepare development plans for-Team must have at least two members-• Access and review documents and sources containing the following information on development requirements of the identified team and employee:o Name and role of the team and its memberso Areas of improvement in the performance of the team and the employeeo Document containing information on review schedule of development plans
• Develop at least two development plans - one for team and one for one employee from the team- These must address the following:o Areas of improvemento Action item for each areao Expected date of implementationo Expected OutcomeReview Workplace Assessment Part 4 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-Review the template you will use to complete this task- If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task- Otherwise, use the following templates provided at the Bounce Fitness site:• Onboarding and Training Program• Development Plan
Submit the following to your assessor-• Completed onboarding and training program• Completed development plan-Include any supplementary documents/sources used to complete the task, including:• Documents and sources containing the following information on onboarding and training requirements of the identified employees:o Current and new work role of identified employeeso Requirements for the new designationo Skill and knowledge gap of the identified employeeso Work safety requirements for the identified employee• Documents and sources containing the following information on development requirements of the identified team and employee:o Name and role of the team and its memberso Areas of improvement in the performance of the team and the employeeo Document containing information on review schedule of development plans
Assessment Part 6
Project - Implement Onboarding and Training Programs
This task will require you to implement the onboarding and training programs developed in Workplace Assessment Part 4-To complete this task, you must:• Access and review the onboarding and training programs developed in Workplace Assessment Part 4-Implement onboarding and training programs that develop competence and confidence of the identified employees-Review Workplace Assessment Part 5 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-
Assessment Part 7
Project - Review and Update Development Plans and Provide Support to Employees
This task will require you to review and update the development plans developed in Workplace Assessment Part 4 and provide support to employees to understand their roles-To complete this task, you must:• Access and review:o Development plans developed in Workplace Assessment Part 4o Documents and/or sources that contain information on actual outcomes observed for each plan-• Review the development plan on at least two occasions following the schedule discussed in Workplace Assessment Part 4-• Update each plan after conducting each review-• Support at least two employees to understand their roles based on the updated development plansReview Workplace Assessment Part 6 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-Submit the following evidence to your assessor:• Evidence of reviewing and updating the development plans-• Evidence of providing support to the employeesYou must also submit the following as supplementary evidence:• Two copies of the updated development plans after each instance of review• Documents and/or sources that contain information on actual outcomes observed for each plan
Assessment Part 8: Project - Evaluate and Revise ER and IR Policies Regularly
Part summary:This task will require you to regularly evaluate, and revise at least two ER and IR policies, on at least two occasions-To complete this task, you must:• Access and review the following:o The following policies to be evaluated and revised
• At least one ER policy• At least one IR policyThese policies can be the same as the ones developed in Workplace Assessment Part 1, or different-o Organisational document on:• Evaluation schedule of organisational policies and procedures• Information on implementation of each policy-• Evaluate at least two ER and IR policies in accordance with the evaluation schedule on two occasions-• Revise the ER and IR policies after each evaluation-Review Workplace Assessment Part 7 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-Submit at least two evidence of evaluating and revising the ER and IR policies to your assessor- You must also submit the following as supplementary evidence:• The following copies of the ER and IR policies:o Original copyo Two revision copies - one for each revision done• Organisational document on:o Evaluation schedule of organisational policies and procedureso Information on implementation of each policy-
Assessment Part 9
Project - Establish Processes for Early Intervention and Problem Solving
This task will require you to establish process for early intervention and problem solving, communicate and implement the processes-
Use your workplace/organisation's template to complete this task, or use the ER and IR Processes template provided at the Bounce Fitness site-Part A: Establish Processes for Early InterventionTo complete this task, you must:• Access and review the following:o Organisation's policies and procedures for establishing organisational processeso Awards applicable to the organisationo Agreements applicable to the organisationo Legislations relevant to ER and IR• Establish at least two processes for early interventionProblem solving process can be conflict management process, negotiation process or dispute resolution process-
Part B: Implement the Processes to Identify Problems and GrievancesTo complete this task you must:• Implement the early intervention process to identify at least two problems and at least two grievances of organisation's employees relevant to ER and IR-At least one of the identified problem or grievance must have a conflict associated with it
Identify at least two ER and IR problem solving processes to resolve the above conflictPart C: Manage Problems and GrievancesTo complete this task you must:• Communicate identified problem-solving processes to relevant stakeholders- During this discussion they must:Relevant stakeholders refer to senior individuals with skills of problem solving and mediation, who can resolve the identified problems and grievances-o Obtain support on the problem-solving processeso Ensure established processes are fair and equitableo Ensure established processes are according to relevant awards agreements and legislationo Ensure problem solving processes provide for external mediation and conciliation, and arbitration, where required• Ensure that the problems and grievances are managed-
Review Workplace Assessment Part 8 - Assessor's Checklist before starting this task- This form outlines the following:These forms outline the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment-
Review the template you will use to complete this task- If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task- Otherwise, use the ER and IR Processes template provided at the Bounce Fitness site-Submit the following evidence to your assessor:• Completed ER and IR problem solving processes• Evidence of establishing and implementation of the processes to identify problems and grievances• Evidence of managing problems and grievances in consultation with stakeholders- Evidence must be at least one of the following:• Email correspondence• Meeting minutes• Video recording of the meeting conducted with the stakeholdersWhen using this as evidence, ensure to inform the relevant stakeholders of the purpose of the recording before doing so-Include any supplementary documents and sources used to complete the task, such as:• Organisation's policies and procedures for establishing organisational processes• Awards applicable to the organisation• Agreements applicable to the organisation
Assessment Part 10
Project - Coordinate Training That Develops Competence in Conflict Management, Negotiation and Dispute Resolution
This task will require you to coordinate training that develops competence in conflict management, negotiation and dispute resolutionTo complete this task, you must:• Access and review the following:o Organisation's policies and procedures for consulting specialistso Organisation's training procedures and processes• Coordinate training for the following problem solving competencies:o Conflict managemento Negotiationo Dispute resolution• Consult specialists for advice on the content of training-Specialists can include internal or external individuals who have expertise in conflict management, negotiation and dispute resolution-Review Workplace Assessment Part 9 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment-Submit the following evidence to your assessor:• Evidence of coordinating training• Evidence of obtaining specialist advice on coordinating trainingInclude any supplementary documents/sources used to complete the task, including:• Organisation's policies and procedures for consulting specialists Organisation's training procedures and processes
Assessment Part 11
Project - Develop Diversity Promotion Plans and Diversity Processes-
This task will require you to consult with stakeholders to develop diversity promotion plans and diversity processes to rectify diversity issues-Use your workplace/organisation's template to complete this task, or use the Diversity Plans and Processestemplate provided at the Bounce Fitness site- To complete this task, you must:• Identify at least two diversity issues in the organisation• Access and review:o Organisational policies and procedures on managing diversityo Industry standards on the management of diversityo Documents and/or sources with information on the following:• Organisational objectives for diversity• Each of the diversity issues identified• Develop at least two process to rectify the identified diversity issues-• Ensure that high standards of performance are maintained in respect to management of diversity• Consult with at least two relevant stakeholders- During the consultation, you must develop at least two plans for promoting importance and benefits of diversity-Relevant stakeholders will include members from senior management and human resource -HR- function who have knowledge about diversity policies and practices prevalent in industry-Complete the diversity plans and processes documentReview Workplace Assessment Part 10 - Assessor's Checklist before starting this task- This form outlines the following:• Resources you are required to access to complete the task-• All criteria your submission must address to satisfactorily complete this task-Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment-
Review the template you will use to complete this task- If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task- Otherwise, use the Diversity Plans and Processes template provided at the Bounce Fitness site-Submit the following to your assessor:• Completed diversity plans and processes-• Evidence of consultation with relevant stakeholders- Evidence must be at least one of the following:o Email correspondenceo Meeting minuteso Video recording of the meeting conducted with the stakeholdersWhen using this as evidence, ensure to inform the relevant stakeholders of the purpose of the recording before doing so-Include any supplementary documents/sources used to create the diversity plans and processes, such as:• Organisational policies and procedures on managing diversity• Industry standards on the management of diversity• Documents and/or sources with information on the following:o Organisational objectives for diversityo Each of the diversity issues identified
Assessment Part 12Implement Diversity Promotion Plans and Diversity Processes
Part summary:Your assessor will observe you as you implement at least two diversity promotion plans and at least two diversity processes to rectify diversity issues-
Part A: Implement Diversity ProcessesTo complete this task, you must:• Access and review the diversity processes developed in Workplace Assessment Part 10-• Implement the diversity processes developed in Workplace Assessment Part 10 to address at least two diversity issues-
Part B: Implement Diversity Promotion PlansYou will be assessed on your practical skills to:• Communicate and promote the importance of diversity and its benefits within the organisation to at least two employees• Using verbal and listening skills for promoting diversity within the organisation- Before starting the task, you must:• Access and review diversity promotion plans developed in Workplace Assessment Part 10-• Review the following:o Workplace Assessment Part 11 - Assessor's Checklisto Workplace Assessment Part 11 - Observation FormThese forms outline the following:o Resources you are required to access to complete the task-o All criteria your submission must address to satisfactorily complete this task-o All practical skills you need to demonstrate to satisfactorily complete the observation task-You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment-
Attachment:- Employee and industrial relations strategies-rar
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