Assignment Detail:- SITXMGT002 Establish and conduct business relationships
Assessment task 2:
Part 2A: Build Business Relationships
Q1: You're a senior sales representative of a tour operation- You're about to visit China to meet a travel agent to promote your holiday package- You don't know anything about China- Explain how you would go about establishing an ongoing professional relationship-
Q2: Business relationships happen in a commercial context and vary depending on industry structure and interrelationships- List two external customers you would form relationships with in each category-Essential service suppliers
Q3: List six interpersonal and communication styles you can use to build trust and respect to nurture ongoing business relationships-
Q4: You need to plan activities and organise initiatives that support your professional relationships- Identify six ways you could maintain regular contact with suppliers and customers to communicate better and foster stronger business relationships-
Part 2B: Conduct Negotiations
Q5: List the four stages of negotiation-
Q6: You're the general manager of a five-star hotel in the inner city- You normally wear a suit and tie and conduct business quite formally- The chef and food and beverage manager have asked you to accompany them to a rural farm to negotiate with a produce supplier who can deliver fresher vegetables directly to the kitchen-
Do you need to change your approach in this situation???? If not, explain why not- If so, explain why and describe how you might change-
Q7: Before entering into negotiations with the produce supplier in question 6, what are five things that your team should be clear on???? Of these, which is the most important????
Q8: Your team has decided the roles each person will play in the negotiation with the supplier in question 6- Briefly describe what each person will do-Chef -good guy-
Food and beverage manager -bad guy-
You -leader and sweeper-
Q9: You're the manager of a travel agency about to enter into negotiations with a resort which could be of significant commercial value to you both- You believe a long-term relationship would be in your best interests-Which of these three negotiating styles is the best one to use???? Describe the communication skills that go along with it-Integrative approachDistributive approachMixed approach
Q10: When negotiating, your aim is usually to maximise the benefits for all parties involved and establish long-term relationships- List six negotiating techniques you can apply in order to obtain a successful result for your travel agency and the resort in question 9-
Q11: You're an operator of a small restaurant that you currently lease- You'd like to make minor renovations to the premises- You're about to negotiate with the real estate agent who's infamous for being difficult to deal with- State five ploys the agent might use against you-
Q12: The real estate agent in question 11 keeps you waiting for nearly an hour and then keeps taking phone calls during your negotiations- Describe how you would respond-
Q13: Identify three signs that show the other party is ready to close negotiations-
Q14: List three types of input you can get from colleagues prior to and during negotiations to incorporate into talks-
Q15: List six appropriate colleagues and stakeholders you might need to communicate results of negotiations to-
Q16: It's important to evaluate commercial data and cost structures prior to negotiation- List four common financial matters to consider before undertaking a negotiation-
Part 2C: Make formal business agreements
Q17: Why are contracts entered into????
Q18: What exactly is a contract and how do you enter into one????
Q19: What happens if one party doesn't meet their contractual obligations????
Q20: Explain when you might need to draw up a contract-
Q21: List five external customers you might enter into contracts with-
Q22: Identify three types of contracts you might enter into-
Q23: Look at the definitions of the key elements you should include in any contract you develop- Label each one-
Both parties understand they're creating legal relations, and are going to abide by the contract which is legally enforceable-
One party makes an offer and the other accepts it-
One party gives something -usually money- in exchange for something from the other party -usually a product or service--
Both parties are mentally capable of understanding a contract-
Both parties agree to the contract of their own free will-
All parts of the contract are legal-
Q24: Prior to developing or participating in the development of a formal commercial agreement, you should consult legislation- What two documents contain legal requirements that impact negotiations and agreements, including contracts and consumer protection????
Q25: You need to understand the key components of contract law at a basic level to develop a legally binding contract- Define the following terms- Terms and conditions
Dispute resolution clause
Q26: List and describe three ways contracts can be terminated-
Q27: Identify five people or groups who may need to approve all aspects of the formal agreement-
Q28: Which procedures should you follow when obtaining approval for formal agreements????
Q29: When developing a business contract, under what circumstances would you need to consult a specialist for advice????
Q30: You've just received a contract from your linen supplier but you're not sure it's legally binding- What would you do????
Part 2D: Foster and maintain business relationshipsQ31: What professional networks can you use to foster and maintain business relationships????
Q32: What type of information is useful to help you maintain sound business relationships????
Q33: How can you act ethically and responsibly to foster and maintain business relationships????
Q34: Define key performance indicators -KPIs--
Q35: List four contractual KPIs you may be expected to meet to honour agreements and comply with agreed terms-
Q36: Explain why you might adjust an agreement-
Q37: Describe how to make adjustments to agreements-
Q38: Who do you consult and share information with when making adjustments????
Attachment:- Establish and conduct business relationships-rar
Most Recent Questions