Assignment Detail:- BSBOPS502 Manage business operational plans
Short Answer Questions
Preliminary Scenario
Bounce Fitness is a premier provider of fitness and wellness in Australia- The business offers innovative and varied classes to meet any of their clients' needs- The business current has four fitness centres - the head office in Cairns and other centres in Brisbane, Sydney and Melbourne-
You are the Centre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new fitness class-
Refer to this scenario when answering relevant SAQs- Relevant SAQs will be indicated by the opening statement: "You are the Centre Manager for Bounce Fitness Brisbane-"
Question 1You are the Centre Manager for Bounce Fitness Brisbane-Your operational plan will require the recruitment of new fitness instructors- You must also seek feedback about whether the operational plan will be actionable and realistic-To assist you in completing this task, access the page in the link below:
Identify one of each of the following stakeholders involved in the development of your operational plan:a- ColleagueColleague refers to an individualworking in the same Centre as youb- Specialist resource managerSpecialist resource manager refers to an individual who takes charge of assigning resources and budgets to a projectExplainhow each identified stakeholder is involved in the development of your operational plan-
Question 2You are the Centre Manager for Bounce Fitness Brisbane- You must now manage the implementation of your completed operational plan- This includes the implementation of delegated action items and contingencies when risks arise, such as equipment breaking down-To assist you in completing this task, access the page in the link below:
Identify one of each of the following stakeholders involved in the management of your operational plan:a- Colleagueb- Specialist resource managerExplain how each identified stakeholder is involved in the management of your operational plan-
Question 3You are the Centre Manager for Bounce Fitness Brisbane- Escalation points are often involved in the creation of operational plans-Escalation points refer to processes established to handle incidents and problems that need to be resolved at a higher management level-For an example of Bounce Fitness' existing escalation points, access the document in the link below-Maintaining Transaction Records Policies and ProceduresExplain the involvement of escalation points in the following phases of your operational plan:a- Developmentb- Management
Question 4To assist you in completing this task, access Bounce Fitness from the link below-Bounce Fitness HomepageRead the scenariosbelow about operational plan proposals-Locate the appropriate information from Bounce Fitness' filesand answer the questions that follow-
Scenario 1You are the Centre Manager for Bounce Fitness Brisbane- You must develop a proposal for your operational plan- Your operational plan will include the recruitment of new fitness instructors-You must access reliable and reputable sources of information to assist you in developing the proposal-Reliable sources of information provide a thorough discussion on a topic that is based on strong evidence- Reputable sources of information refer to sources that are deemed credible because they consistently provide accurate and reliable information-
Identify two key sources of information you will need to develop the proposal- This must include:» One resource requirement specialist sourceSpecialist sources refer to individuals who have significant knowledge and experience on specific fields-» One Bounce Fitness documentKey sources of information refer to sources that are directly related to the information required in the document-Explain in your own words why each identified source of information is key to developing the proposal-
Scenario 2You have finished developing your operational plan proposal and must now present it to relevant stakeholders- Your presentation must include information on how the operational plan can help improve the Centre's financial circumstances-Identify two key sources of information you will need to present the proposal- This must include:» One resource requirement specialist source» One Bounce Fitness documentExplain in your own words why each identified source of information is key to presenting the proposal-
Question 5Explain how an organisation's existing consultation processes helps in managing an operational plan-Consultation processes refer to steps and guidelines that an organisation follows when it comes to formal and informal communication channels with relevant stakeholders -e-g- conducting regularly fortnightly progress update meetings with the team-
Question 6You are the Centre Manager for Bounce Fitness Brisbane-Operational plans are composed of different parts, including the ones outlined below-Describe each of the following parts of an operational plan- Examples for each part have been provided to assist you-
Parts of an Operational Plan Descriptiona- Procurement Processes» Keep proper financial recordsfor submission to General Manager Finance» Tender a competitive bid for the acquisition of resources required
b- Employee Recruitment and Induction Strategies» Post advertisements for job vacancies on various social media sites» Provide new employeeswith copies of policies and procedures
c- Physical Resource and Service Acquisition Strategies» Select a supplier with mostly good online reviews» Prioritise service providers that Bounce Fitness has previously hired
d- Key Indicators of Organisational Performance» Increase net profit by 5% within the next three months» Exceed last month's record for sales leads by 10%
Question 7Answer the following questions about budget and actual financial informationusing your own words-
a- Define variances in budget and actual financial information-
b- Describehow organisations can use variances to monitor profit-
c- Describe how organisations can use variances to review productivity performance-
Question 8Answer the questions below about preparation methods-
a- Identify one method for preparing operational plans-
b- Describethe identified method for preparing operational plans in your own words-
c- Identify one method for preparingcontingency plans-
d- Describe the identified method for preparing contingency plans in your own words-
Question 9You are the Centre Manager for Bounce Fitness Brisbane-To assist you in completing this task, access the document in the link below:Business Objectives and Key Performance IndicatorsIdentify two objectives of Bounce Fitness that are related to your operational plan-Explain how your operational plan can help Bounce Fitness achieve each identified objective-
Question 10You are theCentre Manager for Bounce Fitness-To assist you in completing this task, access following documents from the links below:» Performance Management Policy and Procedures» Documentation Policy and ProceduresOutline the set of procedures under each accessed document that are relevant to documenting performance-Identify one type of record associated with each outlined set of procedures-Record refers to documents used to keep evidences of actions, activities, events, etc-
Question 11You are the Centre Manager to Bounce FitnessBounce Fitness Brisbane currently has the following objectives:a- Generate a 10% increase in sales through boosting gym membership salesb- Lower the cost of service delivery by 1% a quarterThe Centre wants to find appropriate approaches to developing Key Performance Indicators -KPIs- that would prioritise the following:» Working with teams» Predictive measurementsIdentify two approaches to developing key performance indicators- The alternatives must correspond to what Bounce Fitness' Management is looking for-
Question 12You are theCentre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new Bounce Fitness class-Access the following:» Bounce Fitness» Fair Trading Act 1989» Work Health and Safety Act 2011Answer the following questions about legislative frameworks-
a- Identify one rule from each of the legislation sections below that relates to the development of your operational plan- Describe the relation of each identified rule to your operational plan-LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 47-
b- Identify one right from each of the legislation sections below that relates to the development of your operational plan- Describe the relation of each identified right to your operational plan-LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 47-
c- Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan- Describe the relation of each identified obligation to your operational plan-
LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 70-
Question 13You are theCentre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new Bounce Fitness class-Access the following:» Bounce Fitness» Fair Trading -Code of Practice-Fitness Industry- Regulation 2003» Work Health and Safety Regulation 2011Answer the following questions about regulatory frameworks-
a- Identify one rule from each of the regulation sections below that relates to the development of your operational plan- Describe the relation of each identified rule to your operational plan-RegulationFair-Trading Regulation 2003 -Section 9-Work Health and Safety Regulation 2011 -Section 40-
b- Identify one right from each of the regulation sections below that relates to the development of your operational plan- Describe the relation of each identified right to your operational plan-RegulationFair-Trading Regulation 2003 -Section 8-Work Health and Safety Regulation 2011 -Section 40-
c- Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan- Describe the relation of each identified obligation to your operational plan-RegulationFair-Trading Regulation 2003 -Section 8-Work Health and Safety Regulation 2011 -Section 40-
Question 14You are theCentre Manager for Bounce Fitness Brisbane-Your operational plan will require the recruitment of a new fitness instructor and purchasing of new equipment-To assist you in completing this task, access Bounce Fitness from the link below-Identify two policies and procedures related to your operational plan- Describethe relation of each to your operational plan-
Question 15You are the Centre Manager for Bounce Fitness Brisbane-Read the scenarios below about workplace practices-Identify the workplace practice in each scenario that is related to your operational plan- Describe the relation of eachworkplace practice to your operational plan-
Scenario 1A piece of equipment in Bounce Fitness Brisbane has broken down from use- The Morning Team of fitness instructors are tasked to purchase a replacement for the equipment as soon as possible- The Morning Team identifies two different suppliers with good reviews online- The first supplier is cheaper but is located two cities from the Centre- The Morning Team decides to purchase from the second supplier, which is slightly more expensive but located in the Centre's local area-
Scenario 2Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes- Three candidates have been shortlisted for the role and the Human Resource Manager will interview each one of them- They invite the immediate supervisor for the advertised role to join the interview-
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