Assignment Detail:- SITXMGT002 Establish and conduct business relationships
Assessment task 4: Role play
Required documents and equipment:• Simulated Business Environment Hotel Complex and access to all the documents defined in Appendix 1 at the back of this tool -Assessor must ensure all the documents are available-• Appendix 2 and Appendix 3 -Detailed role play script-• Learner's agenda from Assessment 2, Question 9 - Supplier 1-• Roleplay instructions from your assessor
This assessment requires you to undertake a series of role-plays to demonstrate your ability to negotiate with suppliers from Assessment 3
You are required to do the following-
• Role-plays are to be conducted in an actual or simulated workplace environment-• All participants must be briefed on their roles and the desired outcomes of the role-play prior to commencing the activity-• Role-plays can be recorded for further analysis and discussion with the consent of all participants-• Assessment 3 must be completed prior to undertaking this assessment task-• Complete the two role-plays-
Role-play 1The following resources are required to complete the role-play-Learner's agenda from Assessment 3, Question 9 - Supplier 1-Roleplay instructions from your assessor-
Learner instructionsDuring the role-play, you are required to demonstrate the following skills and knowledge-- Establish relationships and open negotiations within organisational protocols using effective communication skills and techniques-- Build trust and respect in business relationships through use of effective communication skills and techniques-- Conduct negotiations in a professional manner to maximise benefits of both parties-- Incorporate feedback and input from colleagues into negotiations where appropriate-- Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value-- Incorporate knowledge of principles of negotiation-- Demonstrate understanding of stages in the negotiation process-- Conduct the role-play-
Role-play 2The following resources are required to complete the role-play-Learner's agenda from Assessment 3, Question 9 - Supplier 2-Roleplay instructions from your assessor-
Learner instructions- During the role-play, you are required to demonstrate the following skills and knowledge-- Establish relationships and open negotiations within organisational protocols using effective communication skills and techniques-- Build trust and respect in business relationships through use of effective communication skills and techniques-- Conduct negotiations in a professional manner to maximise benefits of both parties-- Incorporate feedback and input from colleagues into negotiations where appropriate-- Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value-- Incorporate knowledge of principles of negotiation-- Demonstrate understanding of stages in the negotiation process-- Conduct the role-play-
Attachment:- Establish and conduct business relationships-rar
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