Assignment Detail:- ICTSAS529 Prioritise ICT Change Requests
Part 1 - Knowledge Test
Question 1: Answer the following questions:
1-1- What is a business domain???? Write your answer in 100-150 words-
1-2- Discuss the procedure to register your domain name in 100-150 words-
Question 2: How do Service Level agreements impact Information and Communications Technology -ICT- system changes activities and Write down steps to create SLAs using ManageEngine tool when a change request is given???? Write your answer in 250-300 words-
Question 3: 3-1 Mention basic help desk and maintenance practices that must be employed for any industry software such as ManageEngine to improve the performance of help desk- Write your answer in 250-300 words-
3-2 Describe the quality assurance practices that must be employed for performing software testing and maintaining the software for the future- Write your answer in 100-150 words-
Question 4: 4-1 Describe the role of stakeholders and degree of stakeholder involvement in performing changes in the ICT system such as hardware, software applications and operating system- Write your answer in 100-150 words-
4-2 Discuss the general features and capabilities of the following industry-standard hardware and software products in 150-200 words each-a- Microprocessorb- Adobe Photoshop
Question 5: Suppose you are appointed as software engineer in IT organisation- You will have to develop a multimedia software application for editing text, graphics, drawings, still and moving images -Video-, animation, audio, and any other media- Before development, lists down the functionality and applications of the multimedia software- Write your answer in 100-150 words-
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