Creating an operational plan to boost profit by introducing

Assignment Detail:- BSBOPS502 Manage business operational plans Short Answer Questions Preliminary Scenario Bounce Fitness is a premier provider of fitness and wellness in Australia- The business offers innovative and varied classes to meet any of their clients' needs- The business current has four fitness centres - the head office in Cairns and other centres in Brisbane, Sydney and Melbourne- You are the Centre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new fitness class- Refer to this scenario when answering relevant SAQs- Relevant SAQs will be indicated by the opening statement: "You are the Centre Manager for Bounce Fitness Brisbane-" Question 1You are the Centre Manager for Bounce Fitness Brisbane-Your operational plan will require the recruitment of new fitness instructors- You must also seek feedback about whether the operational plan will be actionable and realistic-To assist you in completing this task, access the page in the link below: Identify one of each of the following stakeholders involved in the development of your operational plan:a- ColleagueColleague refers to an individualworking in the same Centre as youb- Specialist resource managerSpecialist resource manager refers to an individual who takes charge of assigning resources and budgets to a projectExplainhow each identified stakeholder is involved in the development of your operational plan- Question 2You are the Centre Manager for Bounce Fitness Brisbane- You must now manage the implementation of your completed operational plan- This includes the implementation of delegated action items and contingencies when risks arise, such as equipment breaking down-To assist you in completing this task, access the page in the link below: Identify one of each of the following stakeholders involved in the management of your operational plan:a- Colleagueb- Specialist resource managerExplainhow each identified stakeholder is involved in the management of your operational plan- Question 3You are the Centre Manager for Bounce Fitness Brisbane- Escalation points are often involved in the creation of operational plans-Escalation points refer to processes established to handle incidents and problems that need to be resolved at a higher management level-For an example of Bounce Fitness' existing escalation points, access the document in the link below-Maintaining Transaction Records Policies and ProceduresExplain the involvement of escalation points in the following phases of your operational plan:a- Developmentb- Management Question 4To assist you in completing this task, access Bounce Fitness from the link below-Bounce Fitness HomepageRead the scenariosbelow about operational plan proposals-Locate the appropriate information from Bounce Fitness' filesand answer the questions that follow- Scenario 1You are the Centre Manager for Bounce Fitness Brisbane- You must develop a proposal for your operational plan- Your operational plan will include the recruitment of new fitness instructors-You must access reliable and reputable sources of information to assist you in developing the proposal-Reliable sources of information provide a thorough discussion on a topic that is based on strong evidence- Reputable sources of information refer to sources that are deemed credible because they consistently provide accurate and reliable information- Identify two key sources of information you will need to develop the proposal- This must include:» One resource requirement specialist sourceSpecialist sources refer to individuals who have significant knowledge and experience on specific fields-» One Bounce Fitness documentKey sources of information refer to sources that are directly related to the information required in the document-Explain in your own words why each identified source of information is key to developing the proposal- Scenario 2You have finished developing your operational plan proposal and must now present it to relevant stakeholders- Your presentation must include information on how the operational plan can help improve the Centre's financial circumstances-Identify two key sources of information you will need to present the proposal- This must include:» One resource requirement specialist source» One Bounce Fitness documentExplain in your own words why each identified source of information is key to presenting the proposal- Question 5Explain how an organisation's existing consultation processes helps in managing an operational plan-Consultation processes refer to steps and guidelines that an organisation follows when it comes to formal and informal communication channels with relevant stakeholders -e-g- conducting regularly fortnightly progress update meetings with the team- Question 6You are the Centre Manager for Bounce Fitness Brisbane-Operational plans are composed of different parts, including the ones outlined below-Describe each of the following parts of an operational plan- Examples for each part have been provided to assist you- Parts of an Operational Plan Descriptiona- Procurement Processes» Keep proper financial recordsfor submission to General Manager Finance» Tender a competitive bid for the acquisition of resources required b- Employee Recruitment and Induction Strategies» Post advertisements for job vacancies on various social media sites» Provide new employeeswith copies of policies and procedures c- Physical Resource and Service Acquisition Strategies» Select a supplier with mostly good online reviews» Prioritise service providers that Bounce Fitness has previously hired d- Key Indicators of Organisational Performance» Increase net profit by 5% within the next three months» Exceed last month's record for sales leads by 10% Question 7Answer the following questions about budget and actual financial informationusing your own words- a- Define variances in budget and actual financial information- b- Describehow organisations can use variances to monitor profit- c- Describe how organisations can use variances to review productivity performance- Question 8Answer the questions below about preparation methods- a- Identify one method for preparing operational plans- b- Describethe identified method for preparing operational plans in your own words- c- Identify one method for preparingcontingency plans- d- Describe the identified method for preparing contingency plans in your own words- Question 9You are the Centre Manager for Bounce Fitness Brisbane-To assist you in completing this task, access the document in the link below:Business Objectives and Key Performance IndicatorsIdentify two objectives of Bounce Fitness that are related to your operational plan-Explain how your operational plan can help Bounce Fitness achieve each identified objective- Question 10You are theCentre Manager for Bounce Fitness-To assist you in completing this task, access following documents from the links below:» Performance Management Policy and Procedures» Documentation Policy and ProceduresOutline the set of procedures under each accessed document that are relevant to documenting performance-Identify one type of record associated with each outlined set of procedures-Record refers to documents used to keep evidences of actions, activities, events, etc- Question 11You are the Centre Manager to Bounce FitnessBounce Fitness Brisbane currently has the following objectives:a- Generate a 10% increase in sales through boosting gym membership salesb- Lower the cost of service delivery by 1% a quarterThe Centre wants to find appropriate approaches to developing Key Performance Indicators -KPIs- that would prioritise the following:» Working with teams» Predictive measurementsIdentify two approaches to developing key performance indicators- The alternatives must correspond to what Bounce Fitness' Management is looking for- Question 12You are theCentre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new Bounce Fitness class-Access the following:» Bounce Fitness» Fair Trading Act 1989» Work Health and Safety Act 2011Answer the following questions about legislative frameworks- a- Identify one rule from each of the legislation sections below that relates to the development of your operational plan- Describe the relation of each identified rule to your operational plan-LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 47- b- Identify one right from each of the legislation sections below that relates to the development of your operational plan- Describe the relation of each identified right to your operational plan-LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 47- c- Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan- Describe the relation of each identified obligation to your operational plan- LegislationFair-Trading Act 1989 -Section 39-Work Health and Safety Act 2011 -Section 70- Question 13You are theCentre Manager for Bounce Fitness Brisbane- You are creating an operational plan to boost profit by introducing a new Bounce Fitness class-Access the following:» Bounce Fitness» Fair Trading -Code of Practice-Fitness Industry- Regulation 2003» Work Health and Safety Regulation 2011Answer the following questions about regulatory frameworks- a- Identify one rule from each of the regulation sections below that relates to the development of your operational plan- Describe the relation of each identified rule to your operational plan-RegulationFair-Trading Regulation 2003 -Section 9-Work Health and Safety Regulation 2011 -Section 40- b- Identify one right from each of the regulation sections below that relates to the development of your operational plan- Describe the relation of each identified right to your operational plan-RegulationFair-Trading Regulation 2003 -Section 8-Work Health and Safety Regulation 2011 -Section 40- c- Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan- Describe the relation of each identified obligation to your operational plan-RegulationFair-Trading Regulation 2003 -Section 8-Work Health and Safety Regulation 2011 -Section 40- Question 14You are theCentre Manager for Bounce Fitness Brisbane-Your operational plan will require the recruitment of a new fitness instructor and purchasing of new equipment-To assist you in completing this task, access Bounce Fitness from the link below-Identify two policies and procedures related to your operational plan- Describethe relation of each to your operational plan- Question 15You are the Centre Manager for Bounce Fitness Brisbane-Read the scenarios below about workplace practices-Identify the workplace practice in each scenario that is related to your operational plan- Describe the relation of eachworkplace practice to your operational plan- Scenario 1A piece of equipment in Bounce Fitness Brisbane has broken down from use- The Morning Team of fitness instructors are tasked to purchase a replacement for the equipment as soon as possible- The Morning Team identifies two different suppliers with good reviews online- The first supplier is cheaper but is located two cities from the Centre- The Morning Team decides to purchase from the second supplier, which is slightly more expensive but located in the Centre's local area- Scenario 2Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes- Three candidates have been shortlisted for the role and the Human Resource Manager will interview each one of them- They invite the immediate supervisor for the advertised role to join the interview- Project Assessment This project will require you to manage business operational plans-The project is divided into twoparts:1- Establish an Operational Plan2- Implement the Operational Plan3- Monitor Operational PerformanceParts and activities in this project assessment require you to have access to a workplace or a similar environment- Part 1- Establish an Operational Plan Part OverviewThis part of the project requires you to develop an operational plan and manage resource acquisition- Specifically, you are required to:» Research, analyse and document resource requirements» Develop operational plan in consultation with, and with approval from, relevant stakeholders» Develop contingencies for operational plan» Explain plan to relevant work teams Resources Required:To complete this project, you will need access to the following:» A workplace that will allow you access to:o Your Supervisoro At least two clientso At least two colleagueso At least two specialist resource managersA specialist resource manager is an experienced employee in charge of managing a specific resource required by a project -e-g- human resources manager, equipment resources manager-o At least two work teams- Each team must be composed of at least three different individuals o Organisational documents that include information on your organisation's business objectiveso Organisational document relevant to budget allocations for operational planso Organisational policy and procedures documents related to each of the following:• Recruiting new employees• Inducting new employees• Purchasing physical resources• Hiring serviceso Sources of information for organisational practices related to each of the following:• Recruiting new employees• Inducting new employees• Purchasing physical resources• Hiring servicesOrganisational practices refer to actions taken within the organisation that are not explicitly indicated in policy and procedures documents- Sources for organisational practices may include:a- Statements from colleaguesb- Actions of line managerso Organisational templates, such as Meeting Minuteso Opportunity to develop and manage an operational plan» Legislation relevant to intellectual property» Regulation relevant to intellectual property Part 1 Case Study Overview Brisbane Centre's Operational PlanBounce Fitness is a premier provider of fitness and wellness in Australia- The business offers innovative and varied classes to meet any of their clients' needs- It has several established Centres in Brisbane, Sydney and Melbourne with the head office located in Cairns-You are the Centre Manager of Bounce Fitness Brisbane- It is part of your responsibilities to create an operational plan that the Centre will implement for the upcoming year-You are instructed by the Head Office to focus on achieving the following objectives:» Attract more senior citizen clients to Bounce Fitness through a pilot project running for six months» Generate a 10% increase in net income through boosting gym membership sales by the end of the fiscal yearThe Head Office expectsthe pilot project to include at least one personal training class and one group program- Due to its specialised nature, they have allocated a budget of $30,000-00 for the recruitment of two new fitness instructors throughout the pilot project- They are also providing the Centre with $5,000-00 for physical resources that must be purchased, such as new equipment for classes and advertisement tools- Another $5,000-00 is allocated for the hiring of services for the duration of the pilot project-As they have invested a sizeable amount into the success of the project, they instruct you to provide fortnightly assessments of the operational plan's progress-During the pilot project, Head Office expects the Centre to run into a number of problems- This includes common problems that a fitness centre tends to encounter, like equipment malfunctioning during use, and concerns related to the pilot project itself, such as senior citizens not understanding advertisements for the new classes- You are also instructed to prepare a contingency plan for these possibilities-As the Centre Manager, you handle two work teams - the Human Resources Team and the Fitness Team-The Human Resources Team is composed of the following members:» Team Leader and Compliance Officer - Leads the team and ensures working issues and concerns adhere to legislation and other requirements» Recruitment Officer - Advertises vacancies and screens potential employees» Career Development Officer - Provides training opportunities for employees looking to improve their qualificationsThe Fitness Team is composed of the following members:» Team Leader and Fitness Instructor - Designs fitness classes, leads the team and handles advanced programs for clients» Fitness Instructor 1 - Handles medium-difficult personal training and group programs» Fitness Instructor 2 - Conducts beginner personal training and group programsEach fitness instructor currently handles three of nine classes that the Centre has to offer- This is to maximise their productivity and ensure that all clients receive appropriate attention-The typical day of a Bounce Fitness Brisbane's fitness instructor includes the following:» Conducting at least one group program and two different personal training sessions» Assisting new clients in completing Sign Up Sheets» Ensuring online Bounce Fitness advertisements protect the image and reputation of the brand» Reporting sales information to the Finance departmentEmployees also follow workplace practices that assist in the smooth operation of the business- For fitness instructors, this may include undergoing performance appraisals if they receive in-house training or prioritising purchasing from businesses within the local area- Meanwhile, human resources may choose to prioritise contacting candidates for a vacancy through email instead of the phone- They may also communicate the business' mission and vision to new employees during induction- Part 1-1 Conduct Research for Operational Plan 1- Seek assistance from your Supervisor to identify an opportunity that would require you to develop and manage an operational plan for at least one business or work area-Business or work area refers to parts of an organisation with employees who have similar skills and expertise -e-g- marketing, operations, sales-2- Access workplace documents that include information on your organisation's business objectives-Workplace documents may include, but are not limited to, the following:» Business plans» CEO reports» Strategic plansIdentify two business objectives that you aim to achieve using the operational plan-3- Accessthe Research Log template provided at the Bounce Fitness site-4- Review your identified business objectives to assist you in researching for relevant information-5- Researchinformation on the following requirementsthat will assist you in fulfilling the identified business objectives:a- Resources required for the operational planThe resources will be used in the operational plan to complete relevant action items- Resources includes the following:» Human resources -e-g- employees-» Physical resources -e-g- treadmills-» Services -e-g- outsourced tasks-b- Key Performance IndicatorsThis must cover the following:» Productivity» Profitc- Monitoring Processesd- Contingency Plans You must provide at least two different sources of information for eachrequirement outlined above-Your sources of information for each topic must include at least one of each type of sources listed below:a- Organisational documentsb- External sourcesEnsure that your sources of information are reputable-Reputable sources of information may include:» Published journals» Magazines» Agency websitesPersonal blogs, social media and the like are not acceptable answers-For sources of information found online, you must include the link to the webpage or document- For published journals and magazines, you must cite the source in an APA format- For legislation, you must use the Australian Guide to Legal Citation -AGLC4--For example:Exercise Guidelines, Fitness Australia1- Document the following information on your Research Log:a- Sources of information accessedb- Type of each source of informationc- Information gathered from each sourced- Analysis of how each information will assist in achieving the business objectives2- The Research Log will be completed and submitted in a succeeding task- To complete this assessment, follow the steps outlined in Part 1-1 and the additional steps listed below-1- Access the following documents from the links below to assist you in completing this task:» Highlights of CEO's Reportprovided at the Bounce Fitness link» Brisbane Centre - Profit and Loss» Brisbane Staffing» Sales Journal Template» Incident Reporting Procedure2- Partially complete the Research Log template-3- TheResearch Log will be completed and submitted in a succeeding task- Part 1-2 Discuss Research for Operational Plan1- To complete this task, you must discuss your research for the operational plan with a specialist resource manager- They will act as your human specialist source of information for the Research Log-A specialist resource manager is an experienced employee in charge of managing a specific resource required by a project -e-g- human resources manager, equipment resources manager-2- Review your partially completed Research Log from Part 1-1- This will assist you in preparing information to discuss with a specialist resource manager-3- Arrange a consultation session with one specialist resource manager-4- Conduct the consultation session with your specialist resource manager-During the consultation, you must do the following:a- Explain the business objectives that your operational plan aims to achieveb- Discuss the following parts of your partially completed Research Log:» Resource Requirements» Key Performance IndicatorsThis must cover the following:» Productivity» Profit» Monitoring Processes» Contingency PlansDiscussion points may include, but are not limited to, the following:» Checking if the analysis of information gathered is correct» Discussing if the sources used are reliablec- Seek recommendations for improvementGather documented evidence of your meeting with a specialist resource manager-Examples of document evidence may include the following:» Meeting Minutes» Interview notes» Video or audio recording 5- Complete the Research Logby documenting information gathered from the specialist resource manager-Ensure to include the following information for each part of the Research Log:a- Name of specialist resource managerb- Type of sourcec- Information gathered from the sourced- Analysis of how the information will assist in achieving the business objectives6- Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of the Research Log template- Their signature must be handwritten-7- Submit the following to your assessor:» At least one evidence of your consultation session with your specialist resource manager» Completed Research Log Research Log ConsultationYou must conduct research before drafting youroperational plan- This requires accessing reliable sources of information, including human specialists- To assist you in completing this task, your Supervisor instructs you to consult with the Project Controls Specialist to receive more input on your research- Part 1-3 Draft the Operational Plan1- Access the following to assist you in completing this task:a- At least one workplace document relevant to the budget allocated for the Operational Planb- At least one workplace document relevant to existing strategies for each of the following:» Recruiting employees» Inducting employees» Employee training and development» Acquiring physical resources» Acquiring services» Protecting intellectual property when recruiting employees» Protecting intellectual property when acquiring physical resources and services» Making variations to operational plans» Documenting operational performance» Monitoring operational performancec- At least one legislation relevant to Intellectual Property -IP-Intellectual property refers to works, ideas, documents, etc that have commercial value and may be protected by law from imitation or infringement-d- At least one regulation relevant to IPe- The following documents provided at the Bounce Fitness site:» Operational Plan template- This will be used to develop your Operational Plan-» Strategies Checklist template- This will be used to confirm the existence of relevant strategies-» Risk Rating Guide from the link below- This will be used to assist you in conducting a risk assessment for business risks- 1- Completethe Strategies Checklist-a- Tick YES if your organisation has at least one existing strategy for each of the following areas:» Recruiting Employees» Inducting employees» Employee training and development» Acquiring physical resources and services» Protecting intellectual property» Making variations to operational plans» Documenting performance» Monitoring performanceTick NO if otherwise-b- For sections where you ticked YES, outline at least one strategyrelevant to the specific area-2- Have your Supervisor sign off on your Strategies Checklist template- This is to ensure that the identified strategies are in line with the requirements of your organisation- Their signature must be handwritten-You must secure confirmation from your Supervisor before you continue with this task-3- Develop an initial draft of the Operational Plan-Throughout the development of your Operational Plan, you must ensure that the information provided for specific sections correspond to information provided in the completed Research Log from Part 1-2-Partially complete an Operational Plan initial draft by doing the following:a- Part I- Resource Requirements» Identify at least two of each of the following that are required for theimplementation of the Operational Plan:o Human resourceso Physical resourceso ServicesEnsure to indicate the budget allocated for each type of resource- a- Part II- Performance Plans» Productivity PlanTo complete this section, you must identify the following:o At least one Key Performance Indicator -KPI- for productivityThis refers to the measurement of an individual or team's productivity -e-g- quality of work, timeframes for completion-Ensure to write each KPI as SMART Goals-SMART Goals refer to goals that are Specific, Measurable, Achievable, Realistic and Timelyo One Performance Target for each KPIThe Performance Target is a desired result for the operational plan based on the developed KPI-o Expected date to reach Performance Targeto At least one team responsible for the Productivity PlanYou will require access to at least two work teams in later tasks-o At least one action item for each Performance Targeto One person responsible for each action itemThe person assigned to each action item must be a member of the team responsible for the plan-o At least one resource required for each action itemo Expected implementation date for each action itemo Expected outcome for each action item» Profit PlanTo complete this section, you must identify the following:o At least one KPI for profitThis refers to the measurement of an individual or team's contribution to the organisation's profits -e-g- revenue, number of new contracts signed-o One Performance Target for each KPIo Expected date to reach the Performance Target o At least one team responsible for the Productivity Plano At least one action item for each Performance Targeto One person responsible for each action itemThe person assigned to each action item must be a member of the team responsible for the plan-o At least one resource required for each action itemo Expected implementation date for each action itemo Expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task-a- Part III- Recruitment PlanTo complete this section:» Identify the following:o At least one action item for implementing the strategyo One person responsible for each action itemo At least one resource required for each action itemo Expected implementation date for each action itemo Expected outcome for each action itemYou are to leave the 'Actual Date' and 'Actual Outcome' columns blank as these willbe completed in a succeeding task-» Develop a budget for the recruitment of the required human resources by identifying the following:o Resources requiredThis must include all the required resources identified for each action item-o For each resource required:» Quantity» Unit price» Subtotalo Total cost for all resources required» Legal Requirements:To complete this section, you must identify the following:o At least one legislation accessedo One IP responsibility from each legislation relevant to recruiting human resourceso At least one regulation accessedo One IP right from each regulation relevant to recruiting human resourcesa- Part IV- Employee Induction PlanTo complete this section, you must identify the following:» At least one action item for implementing the strategy» One person responsible for each action item» Expected implementation date for each action item» Expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task-b- Part V- Employee Development PlanTo complete this section, you must identify the following:» At least one action item for implementing the strategy» One person responsible for each action item» At least one resource for implementing the strategy» Expected implementation date for each action item» Expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task-c- Part VI- Acquisition Plan» Physical Resourceso To complete this section, you must identify the following:» At least one action item for implementing the strategy» One person responsible for each action item » At least one resource required for each action item» Expected implementation date for each action item» Expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task-o Develop a budget for the acquisition of the required physical resources by identifying the following:» Resources requiredThis must include all the required resources identified for each action item-» For each resource required:o Quantityo Unit priceo Subtotal» Total cost for all resources required» Serviceso To complete this section, you must identify the following:» At least one action item for implementing the strategy» One person responsible for each action item» At least one resource required for each action item» Expected implementation date for each action item» Expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task-o Develop a budget for the acquisition of the required services by identifying the following:» Resources requiredThis must include all the required resources identified for each action item- » For each resource required:o Quantityo Unit priceo Subtotal» Total cost for all resources requiredo Legal Requirements:To complete this section, you must identify the following:» At least one legislation accessed» One IP responsibility from each legislation relevant to acquiring physical resources and services» At least one regulation accessed» One IP right from each regulation relevant to acquiring physical resources and servicesa- Part VII- Monitoring Plan» Productivity PlanIdentify the following for each KPI identified under the Productivity Plan in Part II- Performance Plano One process for the ongoing monitoring of progress towards the KPIo At least two steps/procedures for the processo One document to access for monitoringo A schedule for accessing the document for monitoringThis may include, but is not limited to, daily, weekly and monthly-» Profit PlanIdentify the following for each KPI identified under the Profit Plan in Part II- Performance Plano One process for the ongoing monitoring of progress towards the KPIo At least two steps/procedures for the processo One document to access for monitoringo A schedule for accessing the document for monitoring a- Part VIII- Contingency PlansRefer to the Risk Rating Guide to assist you in completing this part-» Risk Assessmento Identify at least two risks associated with the Operational PlanRisk refers to the probability of problems or negative incidents that could keep the operational plan from achieving its objectives- This can include relevant legislation changing over time or necessary equipment breaking down-o Conduct a risk assessment for each risk- Your risk assessment will be based on the Risk Rating Guide-This must include the following:» Likelihood of risk» Impact of risk» Risk rating» Priority ratingo Identify one contingency strategy for each risk based on your risk assessment » Contingency StrategiesIdentify the followingfor each contingency strategy identified during your risk assessment:o At least one action item for each strategyo One person responsible for each action itemo The expected implementation date for each action itemo The expected outcome for each action itemYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns blank as these will be completed in a succeeding task- a- Part IX- SchedulePlot out the schedule for your Operational Plan by doing the following:» List the phases for the Operational PlanFor example:o Recruit new employeeso Purchase new physical resources» Outline the timeframe for the planFill in the cells in the table to show the expected dates to complete each phase identifiedb- Part X- Version Control» Record your initial draft as Version 1-0- Ensure to include the date you completed the initial draft-» Have your Supervisor sign off the entry to confirm your initial draft- Their signature must be handwritten-2- Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the Operational Plan template- Their signature must be handwritten-3- Submit the following to your assessor:» Signed off Strategies Checklist» Partially completed Operational Plan Part 1-4 Finalise the Operational Plan1- Consult with relevant stakeholders regarding the details of your Operational Plan-2- Access the following to assist you in completing this task:» Observation Formprovidedat the Bounce Fitness site- This outlines the skills you must demonstrate throughout each consultation session-Provide your assessor with the Observation Form for every consultation session-» Your organisation's meeting minutes template-You may use the Meeting Minutes templateprovided at the Bounce Fitness site if there is none available at your organisation-3- Arrange at least one consultation session with at least six relevant stakeholders- This must include at least two of each of the following:» Clients» Colleagues» Specialist resource managersA specialist resource manager is an experienced employee in charge of managing a specific resource required by a project -e-g- human resources manager, equipment resources manager-You may choose to conduct separate meetings with each stakeholder-Use one Meeting Minutes for each separate consultation-4- Arrange a time for your assessor to observe you in conducting each consultation session-If direct observation is not possible, video record the consultation session and submit the recording to your assessor- Ensure to obtain permission first from your stakeholders before doing so-5- Conduct the consultation session with the stakeholders-During each consultation, you must do the following:a- Discuss the details of the following parts of your Operational Plan initial draft:» Part I- Resource RequirementsDiscussion must also include information from the Research Log from Part 1-2-» Part II- Performance PlanDiscussion must also include information from the Research Log from Part 1-2- » Part III- Recruitment Plan» Part IV- Employee Induction Plan» Part V- Employee Development Plan» Part VI- Acquisition Plan» Part VII- Monitoring PlanDiscussion must also include information from the Research Log from Part 1-2-» Part VIII- Contingency PlanDiscussion must also include information from the Research Log from Part 1-2-Discussion points may include, but are not limited to, the following:» Discussing whether the strategies are appropriate for the plan» Checking if the resources required will be enough to complete the action item» Discussing if the schedule provided is achievablea- Seek approval for your Operational Plan initial draftRecord the main points discussed in one Meeting Minutes template for each consultation session-Have every participant of the meeting sign the ‘Attendees' section of your Meeting Minutes after the meeting- This is to confirm that the information provided reflects their discussion during the meeting-Update Part X- Version Control of your Operational Plan by doing the following:a- Provide a summary of your modificationsb- Record the approved Operational Plan as Version 1-1- Ensure to include the date you completed your modificationsc- Have your Supervisor sign off the entry to confirm your changes- Their signature must be handwritten-2- Apply any changes to your Operational Plan as required- The changes you make must reflect the improvements discussed in the consultation sessions- Highlight all changes to your Operational Plan to make it clear which sections have been revised-3- Submit the following to your assessor:» ApprovedOperational Plan» At least one completed Meeting Minutes Part 1-5 Explain to Relevant Work Teams1- Explain the Operational Plan to at least two relevant work teams-with each team composed of at least three members- Your explanation will include the requirements to be followed during the implementation of your Operational Plan-2- Access the following to assist you in completing this task:» At least two work teamsThese must be the same work teams identified in your Operational Plan» At least one organisational policy and procedures related to each of the following:o Recruiting new employeeso Inducting new employeeso Purchasing physical resourceso Hiring services» At least one source for organisational practices related to each of the following:o Recruiting new employeeso Inducting new employeeso Purchasing physical resourceso Hiring servicesOrganisational practices refer to actions taken within the organisation that are not explicitly indicated in policy and procedures documents- Sources for organisational practices may include:o Colleagueso Signs around the workplace» Your organisation's Meeting Minutes templateYou can use the Meeting Minutes template provided at the Bounce Fitness site if there is none available at your organisation:» The Implementation Requirements template provided at the Bounce Fitness site- This will be used to record the requirements that the implementation of your Operational Plan must adhere to-1- Complete the Implementation Requirements-Identify organisational requirements to adhere to for each of the following:» Recruiting new employees» Inducting new employees» Purchasing physical resources» Hiring servicesOrganisational requirements for each requirement outlined above must include at least one of each of the following:a- Organisational policy and proceduresb- Organisational practice2- Have your Supervisor sign off on your Implementation Requirements template- This is to ensure that the identified requirements are in line with the requirements of your organisation- Their signature must be handwritten-You must secure confirmation from your Supervisor before you continue with this task-3- Arrange separate meetings with at least two relevant work teams to discuss your Operational Plan-4- Conduct your meeting with each of the work teams-During each meeting, you must do the following:a- Explain the following:» Key Performance Indicators for the following:o Productivity Plano Profit PlanThe KPI you will explain will depend on which plan the team is assigned to-» Action items assigned to the team » Target implementation date» Target outcome» Strategies outlined in your signed off Strategies Checklist» Requirements outlined in your signed off Implementation Requirementsa- Instruct each team member on how they will carry out the action items assigned to them-Instruction can include, but is not limited to, the following:» Explaining how to induct new employees» Discussing the procedures to follow when purchasing physical resourcesRecord the main points discussed in one Meeting Minutes template for each meeting conducted-Have every participant of the meeting sign the ‘Attendees' section of your Meeting Minutes-2- Submit thefollowing to your assessor:» At least two Meeting Minutes» Signed off Implementation Requirements Part 2- Implement the Operational PlanPart OverviewThis part of the project requires you to implement the operational plan- Specifically, you are required to:» Develop and implement contingencies for operational plan» Confirm that employees are recruited and inducted according to the organisation's human resources management policies, practices and procedures» Confirm that physical resources and services are acquired according to the organisation's policies, practices and procedures» Identify and incorporate requirements for intellectual property rights and responsibilities related to the acquisition of resources Resources Required:To complete this project, you will need access to the following:» A workplace that will allow you access to:o Your Supervisoro At least two work teams- Each team must be composed of at least three different individualsThese must be the same work teams engaged with in Part 1-5-o Opportunity to implement an operational plan Supplementary Resources Required for Simulated Workplace Assessment:If you are completing the simulated workplace tasks, you will need access to the following:» Six volunteers to play the roles of team members of two work teams» Video camera or a mobile phone with video recording capabilities» A safe environment to conduct the role play activityTemplates required to complete this project are provided within this workbook- Part 2 Case Study OverviewImplementing the Operational PlanThe new financial year for Bounce Fitness Brisbane is starting and you must now implement the Operational Plan you developed- As the Centre Manager, you must ensure that its implementation with comply with organisational requirements, such as policies and procedures and workplace practices-Bounce Fitness Brisbane operates under numerous policies and procedures that every employee must follow- These policies and procedures cover a range of topics, including human resources, resource acquisition and financial reporting- The Centre also follows a number of workplace practices, such as receiving in-house training after undergoing performance appraisals or prioritising purchasing from businesses within the local area-As the Centre Manager, you must also implement a Contingency Plan in case of risks arising- This is to ensure that problems are handled as soon as they come up and their negative effects are properly managed- Risks are inevitable when implementing an operational plan and you must be prepared to tackle them when they appear- Part 2-1 Implement the Operational Plan1- Seek your Supervisor's assistance in identifying an opportunity to implement the Operational Plan-2- Access the Part 2-1Observation Formprovided at the Bounce Fitness site to assist you in completing this task- This outlines the skills you must demonstrate throughout your implementation- Provide your assessor with a copy of the Observation Form before conducting this task-3- Arrange a time for your assessor to observe you in implementing the Operational Plan- Provide your assessor with a copy of your signed off Implementation Requirements template from Part 1-5-If direct observation is not possible, ensure to provide your assessor with supplementary evidence showing your implementation-4- Implement the action items of the following parts of your Operational Plan:a- Part II- Performance Planb- Part III- Recruitment Planc- Part IV- Employee Induction Pland- Part VI- Acquisition PlanEnsure the implementation adheres to the following:» Strategies outlined in your signed off Strategies Checklist» Requirements outlined in your signed off Implementation RequirementsGather documented evidence showing you have completed each action item in the implemented parts of the Operational Plan-Your documented evidences must include:» At least one evidence of the recruitment of each new employeeExamples of documented evidence may include the following:» Copy of the letter of offer» Signed employment contract» At least one evidence of the induction of each new employeeExamples of documented evidence may include the following:» Video recording of the induction» Copy of the induction schedule and procedures» At least one evidence of the acquisition of each physical resourceExamples of documented evidence may include the following:» Receipts of the purchased items» Invoices for the purchased items» At least one evidence of the acquisition of each serviceExamples of documented evidence may include the following:» Copies or photos of the completed outcome» Invoices showing services have been paid forEnsure to label each of your evidences with the action item it corresponds to-Update your Operational Plan by recording the following for each action item in each of the implemented parts:» Actual date of implementation» Actual outcome of implementationUpdate Part X- Version Control of your Operational Plan by doing the following:» Provide a summary of your modifications» Record the updatedOperational Plan as Version 1-2- Ensure to include the date you completed your modifications» Have your Supervisor sign off the entry to confirm your changes- Their signature must be handwritten-1- Have your assessor complete theObservation Form,including the Assessor Declaration at the end, for your implementation- Their signature must be handwritten-2- Submit the following to your assessor:» UpdatedOperational Plan» At least one evidence for each of the following:o Recruitment of each new employeeo Induction of each new employeeo Acquisition of each physical resourceo Acquisition of each service Part 2-2 Confirm Implementation1- Confirm and evaluate the implementation of your Operational Plan-2- Access the following to assist you in completing this task:» Documented evidence from Part 2-1» Signed off Implementation Requirements from Part 1-5» Resource Acquisition Checklistprovided at the Bounce Fitness site-3- Confirm that the implementation of your Operational Plan adhered to organisational policies and procedures and practices-To confirm the implementation, you must do the following:a- Review each documented evidence relevant to the following sections of the Resource Acquisition Checklist:» Recruitment ofEmployees» Induction of Employees» Acquisition of Physical Resources» Acquisition of Servicesb- Tick YES in the if each relevant documented evidence for each section shows adherence to each of the following relevant organisational requirements as identified in your Implementation Requirements:» Policy» Procedure» Practice» StrategyTick NO if otherwise-c- Provide a brief explanation of how each requirement was followed-4- Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the Resource Acquisition Checklist- Their signature must be handwritten-5- Submit the completed Resource Acquisition Checklist to your assessor- Part 2-3 Implement Contingencies1- Seek your Supervisor's assistance in identifying an opportunity to implement your contingency plan-2- Implement Part VIII- Contingency Plan of your Operational Plan-Ensure your implementation follows all of the following outlined in the Operational Plan:» Contingency strategies» Action itemsGather at least two documented evidences showing you have completed each action item in Part VIII- Contingency Plan-Examples of documented evidence can include the following:» Copy of a revised document» Receipt for new items purchasedEnsure to label each of your evidences with the action item it corresponds to-Update your Operational Plan by recording the following for each action item in Part VIII- Contingency Plan:a- Actual date of implementationb- Actual outcome of implementationUpdate Part X- Version Control of your Operational Plan by doing the following:a- Provide a summary of your modificationsb- Record the updated Operational Plan as Version 1-3- Ensure to include the date you completed your modificationsc- Have your Supervisor sign off the entry to confirm your changes- Their signature must be handwritten-3- Submit the following to your assessor:» Updated Operational Plan» At leasttwo evidences of you completing action items in Part VIII- Contingency Plan Part 3- Monitor Operational PerformancePart OverviewThis part of the project requires you to monitor and review operational performance- Specifically, you are required to:» Assess progress of operational plan in achieving profit and productivity plans and targets» Identify areas of under-performance, recommend solutions and rectify the situation» Plan and implement relevant processes for ongoing monitoring and confirm that support is provided for individuals and teams» Negotiate recommendations for variations to operational plans and gain approval from designated persons Resources Required:To complete this project, you will need access to the following:» A workplace that will allow you access to:o Your Supervisoro At least two work teams- Each team must be composed of at least three different individualsThese must be the same work teams from Part 1 of this Project Assessmento Organisational templates, such as:• Meeting Minutes• Performance Monitoring Sheetso Opportunity to develop and implement a Variation Plan Part 3 Case Study OverviewReviewing Operational PlanThe Operational Plan for Bounce Fitness Brisbane has been implemented and problems that arose have been addressed- Despite these successes, there is still much to be done for the Centre-The Operational Plan is set to undergo monitoring and continuous improvement- As the Centre Manager, it is your responsibility to monitor the plan's performance and assess its progress towards the plans and targets you have set- It has been a month since the Operational Plan was first implemented- The Centre has gathered enough data for you to review and document its performance- As part of the business' practice, employees may prioritise keeping digital copies of documents for ease and security- Bounce Fitness Centre Managers may also choose to monitor the performance of plans on a fortnightly basis to ensure any areas of underperformance are addressed as soon as possible-A perfect execution in the first instance is rare and having areas of underperformance is expected- The Team Leaders of the Morning and Evening Teams have provided the following reports to you:a- Clients prefer to purchase the three months gym membership despite saving more money with higher tier membershipsb- Senior citizens are seeing the advertisements for the new classes but are not encouraged to sign up for themAs the Centre Manager, you must identify how you can assist your colleagues in resolving these issues- Your Supervisor instructs you to develop Learning Systems to provide coaching for each team and individual requiring additional support- As part of the business' practices, you may also provide direct feedback during coaching to quickly address concerns- Development is not exclusive to employees; the Operational Plan must also undergo a review- Now that it has been implemented and you have seen the outcome of your set action items, you must look into areas for improvement-You must then negotiate your improvements with designated personnel to ensure they will benefit the plan- The business recommends recording variations to the operational plan in the version control- Part 3-1 MonitorProfit and Productivity Performance1- Access the following to assist you in completing this task:» Your organisation's monitoring sheet templateYou can use the Monitoring Sheet template provided at the Bounce Fitness site if there is none available at your organisation-» At least one organisational policy and procedures related to the following:o Documenting performanceo Monitoring performanceExamples of organisational policies and procedures that may be used include:a- Employee handbookb- Administrative policies and procedures» At least one source for organisational practices related to the following:o Documenting performanceo Monitoring performanceOrganisational practices refer to actions taken within the organisation that are not explicitly indicated in policy and procedures documents-» Part 3-1 Observation Formprovided at the Bounce Fitness site- This outlines the skills you must demonstrate throughout your monitoring- Provide your assessor with a copy of the Observation Form before conducting this task-2- Arrange a time for your assessor to observe you in monitoring the Operational Plan- Provide your assessor with a copy of your signed off Strategies Checklist from Part 1-3-If direct observation is not possible, ensure to provide your assessor with supplementary evidence showing your implementation-3- Complete the Monitoring Sheet by implementing Part VII- Monitoring Plan- This includes doing the following:a- Implement the strategies for the following as identified in your Strategies Checklist:» Documenting operational performance» Monitoring operational performanceb- Monitor the performance of each of the following:» Productivity Plan» Profit PlanEnsure to follow the monitoring process for the KPIs for each of the above requirements from Part VII- Monitoring Plan-This includes the procedures outlined for each process-Ensure your monitoring adheres to the following information outlined in Part VII- Monitoring Plan:» Document to access for monitoring» Schedulefor monitoringRecord information from your monitoring in the Monitoring Sheet-c- Assess the progress of the Operational Plan by comparing the results of your monitoring to the Performance Target of its respective KPI-d- Assess whether the current progress of the Operational Plan will allow it to meet the set KPIs for each of the following:» Productivity Plan» Profit PlanGather documented evidence showing you have implemented Part VII- Monitoring Plan- Your documented evidence must include the following:» At least one copy of each document accessed for monitoring» At least one evidence of you implementing the strategy for monitoring performance» Copy of email correspondence requesting access to the document for monitoring with timestamps» Copy of approval to access the document for monitoringUpdate your Operational Plan by recording the following for each Performance Target in Part II- Performance Plans:a- Actual date when you assessed progress for the Performance Targetb- Actual outcome of your assessmentUpdate Part X- Version Control of your Operational Plan by doing the following:a- Provide a summary of your modificationsb- Record the updated Operational Plan as Version 1-4- Ensure to include the date you completed your modificationsc- Have your Supervisor sign off the entry to confirm your changes- Their signature must be handwritten-1- Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of the Monitoring Sheet template- Their signature must be handwritten-2- Submit the following to your assessor:» Updated Operational Plan» Completed Monitoring Sheet» Evidence of your implementation of Part VII- Monitoring Plan- This includes:o At least one copy of each document accessed for monitoringo At least one evidence of you implementing the strategy for monitoring performance Part 3-2 Plan to Provide Support1- Establish Learning Plans to address areas of underperformance in the Operational Plan-2- Access the Part 3-2 Observation Form provided at the Bounce Fitness site- This outlines the skills you must demonstrate throughout your monitoring- Provide your assessor with a copy of the Observation Form before conducting this task-3- Arrange a time for your assessor to observe you in implementing Part V- Employee Development Plan-If direct observation is not possible, ensure to provide your assessor with supplementary evidence showing your implementation-4- Review the completed Monitoring Sheet from Part 3-1 to assist you in identifying areas of underperformance-5- Implement Part V- Employee Development Plan of your Operational Plan-Ensure your implementation follows all of the action plans outlined in the Operational Plan and adheres to the strategy for employee training and development identified in the Strategies Checklist from Part 1-3-During your implementation, develop one Learning Plan for each of the following:» Productivity Plan» Profit PlanTo create a Learning Plan for each, you must:a- Identify the following:» At least one area of underperformance to addressThis must be based on your review of the Monitoring Sheet-» At least one work team that will receive support in order to address the area of underperformanceThe work teams identified must be the same ones engaged with in Part 1-5b- Outline at least one process to provide support to the teamSupport may include, but is not limited to, the following:» Mentoring» Coaching» Team buildinga- Identify at least one individual within the team that requires additional supportb- Outline at least one process to provide support to each individualHave your Supervisor sign the Supervisor/Assessor Declaration at the end of each Learning Plan template-Update your Operational Plan by recording the following for each action item in Part V- Employee Development Plan:a- Actual date of implementationb- Actual outcome of implementationUpdate Part X- Version Control of your Operational Plan by doing the following:a- Provide a summary of your modificationsb- Record the updatedOperational Plan as Version 1-5- Ensure to include the date you completed your modificationsc- Have your Supervisor sign off the entry to confirm your changes- Their signature must be handwritten-2- Have your assessor complete the Observation Form, including the Assessor Declaration at the end, for your implementation- Their signature must be handwritten-3- Have your Supervisor sign the Supervisor/Assessor Declaration Form at the end of each Learning Plan template- Their signature must be handwritten-4- Submit the following to your assessor:» Updated Operational Plan» One completed Learning Plan for each of the following:o Productivity Plano Profit Plan Part 3-3 Provide Support to Teams and Individuals1- Access the Support Log template provided in the Bounce Fitness site to assist you in completing this task-2- Implement each Learning Plan-Ensure your implementation follows the processes for teams and individualsoutlinedin eachLearning Plan-Gather documented evidences showing you have provided support for the teams and individuals-Your documented evidences must include:» At least one evidence that support has been provided for each team» At least one evidence that support has been provided for each individualExamples of documentation may include:o Interview noteso Meeting minuteso Video recording3- Have the two individuals and one representative for each team sign the Support Log template if they believe the area of underperformance has been addressed- The representative for each team may be the same individual that received additional support-Ensure that each of the following are included in each entry:» Date signed» Name of individual or representative» Support they received» Signature of individual or representative- This is to confirm that the area of underperformance has been addressed- Their signature must be handwritten4- Have your supervisor sign the Supervisor/Assessor Declaration at the end of the completed Support Log- This is to ensure that you provided support and addressed areas of underperformance- Their signature must be handwritten-5- Submit the following to your assessor:» At least one evidence for each of the following:o Support provided for each teamo Support provided for each individual» Completed Support Log Part 3-4 Develop Variation Plan1- Seek your Supervisor's assistance in identifying an opportunity to develop and implement a Variation Plan-2- Access the Variation Plan template from the link below to assist you in completing this task-Variation Plan3- Review your assessments in the Monitoring Sheet from Part 3-1- This is to assist you in identifying variations-4- Develop a Variation Plan for your Operational Plan by identifying the following:» At least two variations to the Operational Plan» The expected implementation date for each strategy» The expected outcome of each strategyYou are to leave the ‘Actual Date' and ‘Actual Outcome' columns bank as these will be completed in a succeeding task-5- Arrange one meeting with two specialist resource managers- These may be the same specialist resource managers you consulted in Part 1-4-6- Conduct the meeting with the two specialist resource managers-During the meeting, you must do the following:a- Discuss the following:» Variations identified» The expected implementation date for each strategy» The expected outcome of each strategyDiscussion points may include, but are not limited to, the following:» Checking if the variation will benefit the Operational Plan» Discussing if the variation is achievableb- Seek approval for the proposed Variation Plan Gather at least one documented evidence showing you conducted the meeting with the two specialist resource managers-Examples of documented evidence include:» Meeting Minutes» Interview notes1- Apply the changes to your Variation Plan as required- The changes you make must reflect the main points discussed in the meeting-2- Have your Supervisor sign the Supervisor/Assessor Declaration at the end of the Variation Plan template- Their signature must be handwritten-3- Submit the following to your assessor:» Completed Variation Plan» At least one documented evidence showing you conducted the meeting with two specialist resource managers- Part 3-5 Implement Variation Plan1- Access the following to assist you in completing this task:» At least one organisational policy and procedures related to implementing variations to operational plans» At least one source for organisational practices related to implementing variations to operational plans» Observation Form from the link below- This outlines the skills you must demonstrate throughout your monitoring- Provide your assessor with a copy of the Observation Form before conducting this task- Part 3-5 Observation Form 2- Arrange a time for your assessor to observe you in implementing Part V- Employee Development Plan-If direct observation is not possible, ensure to provide your assessor with supplementary evidence showing your implementation-3- Implement your Variation Plan by applying the variations to your Operational Plan-Ensure to adhere to the strategy for making variations identified in the Strategies Checklist from Part 1-3-Apply the variations to your Operational Plan-Update Part X- Version Control of your Operational Plan by doing the following:a- Provide a summary of your modificationsb- Record the revised Operational Plan as Version 2-0- Ensure to include the date you completed your revisionsc- Have your Supervisor sign off the entry to confirm your revisions- Their signature must be handwritten- Update your Variation Plan by recording the following for each implemented strategy as indicated in the Strategies Checklist:a- Actual date of implementationb- Actual outcome of implementation1- Have your assessor complete the Observation Form- Their signature must be handwritten-2- Submit the following to your assessor:» Updated Variation Plan» Revised Operational Plan Attachment:- Manage business operational plans-rar

Most Recent Questions