BSBINN601 - Lead and manage organisational change - Develop

Develop change management strategy

Performance objective

You will demonstrate the skills and knowledge required to develop a change management strategy.

Assessment description

Using the scenario information supplied, you will undertake a cost-benefit analysis for high-priority change requirements, undertake a risk analysis, identify barriers, and develop mitigation strategies. Youwill develop a change management project plan, assign resources and develop a reporting process. You will then presentyouranalysis and project plan to management for approval.


1. Review the simulated workplace information for Fast Track Couriers.

2. Develop a change management strategy for Fast Track, which you will present to management (your assessor) for approval, by following steps 3-8 below.

3. Identify change goals and specify:
a. who/what is impacted
b. how they are impacted
c. when the impacts will be realised.

4. Identify the change goals you have identified are related to the organisation's strategic goals.

5. Undertake a cost-benefit analysis of the change requirements. Include:
a. the change requirements
b. the costs of changes
c. risks
d. the possible benefits of each change
e. assessment of the benefits against the costs and risks
f. categorised changes:
i. feasible (F)
ii. maybe feasible (MF)
iii. not feasible (NF).

6. Undertake a risk analysis of the change requirements:
a. identify the risks and barriers
b. analyse and evaluate the risks and barriers
c. identify mitigation strategy.
7. Develop a change management project plan.In order to justify your plan, include a brief explanation of the change management theory/methodology followed to embed change. Your plan must reflect theory and you must be prepared to explain to management how key elements of your plan, such as stakeholder management, communication, and education/training plans, show elements of a particular theory.
8. Include the following components in your plan.
a. Stakeholder management.
i. Identify key stakeholders and roles.
ii. Identify commitment level.
iii. Identify concerns/issues (and how these will be addressed).
iv. Develop consultation methods for engaging identified stakeholders.
b. Communication plan:
i. audience
ii. message
iii. when this communication will occur
iv. how the message will be communicated (e.g. email, face to face, newsletter)
v. person responsible.
c. Education/training plan:
i. participants
ii. the skills the training will provide
iii. when the training will occur
iv. how the training will be delivered (e.g. classroom, online, on-the-job)
v. person responsible.
9. Your project plan should also includeameasuring/reporting strategy. Measurement and reporting strategy should include:
a. how you will measure success
b. how you have reached agreement for reporting protocols with managers including:
i. who the relevant managers are
ii. who will submit information for reporting
iii. who will produce the report
c. how you will report success including:
i. format of reports
ii. when reports will be produced (weekly, fortnightly, monthly)
iii. who will receive a copy of the report.

10. Finally, your project plan should also include a list of resources (tools, supplies, etc.)

11. Deliver a formal presentation (using PowerPoint) to management (your assessor) to gain approval for your change management strategy. Your assessor will approve your strategy based on your completion of this assessment task and satisfaction of specifications below.

12. Ask for authorisation to implement strategy.

13. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.


You must present and then submit a copy of:
- one PowerPoint presentation containing analysis and change management project plan.

Your assessor will be looking forhow you:
- explain the change management process or cycle and outline strategies for communicating and embedding that change
- explain components of the change management project plan
- explain specific organisational requirements
- outline potential barriers to change
- demonstrateleadership skills to gain acceptance of plan and gain trust
- demonstrate planning and organising skills
- utilise problem-solving skills to identify and respond to barriers to change and analyse risks
- use verbal communication skills to describe and promote change management plan.

Adjustment for distance-based learners
- No changes to the assessment procedure or specification are required.
- The presentation may be conducted via video or teleconferencing.
- Documentation may be submitted electronically.
- A follow-up interview may be required (at the discretion of the assessor).

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