Assignment Detail:- BSBPEF502 Develop and use emotional intelligence
Assessment 1:
Question 1Outlined below are the principles of emotional intelligence- Identify at least two ways of applying each attribute in the workplace-a- Self-awarenessb- Self-managementc- Social awarenessd- Relationship Management
Question 2Answer the following questions on the principles of emotional intelligence using your own words-
a- Describe the principle of self-awareness-
b- Identify and briefly explain the three competencies of self-awareness-Competencies identified here refer to the observable skills required to demonstrate self-awareness-
Competencies of Self-Awareness Explanation of Each Competency of Self- Awareness
c- Describe the principle of empathy-
d- Identify and define the three types of empathy-Types of Empathy Definition of Kinds of Empathy
Question 3Identify at least two strategies for using emotional intelligence- For each identified strategy, describe at least two methods-
Emotional Intelligence StrategiesMethods to Implement in Emotional Intelligence Strategy Explanation for Methods in Emotional Intelligence Strategy
Question 4The following are different scenarios depicting employees from two different backgrounds- Read through each scenario and identify at least one strategy that can be used to communicate with each employee effectively-
Scenario 1Takashi is working as a fitness instructor for Bounce Fitness- He is an excellent and efficient employee seen in his work ethic and the feedback from members of the fitness centre- He tends to be quiet during work-related events such as meetings and lunch outs- He also relies on non-verbal signals such as facial expressions and body language to convey his responses to his workgroup members- He often avoids eye contact with his workgroup members due to social anxiety-Communication Strategy
Scenario 2Michael works as a fitness instructor for Bounce Fitness- He is very direct, clear, transparent, and open about work-related matters- He is also easily frustrated when something doesn't go his way- When frustrated, Michael makes unnecessary comments about his workgroup members' work ethics, causing some colleagues to view him as rude and aggressive-Communication Strategy
Question 5Below are two principles of emotional intelligence- For each area:• Identify at least one method of promoting the principle of emotional intelligence in other people-• Briefly explain how the method promotes the area of emotional intelligence in other people-
Principle of Emotional Intelligence Method of Promoting Principle of Emotional Intelligence in Other People How the Method Promotes the Principle of Emotional Intelligence in Other Peoplea- Empathyb- Self-regulation
Question 6Briefly explain how emotional intelligence improves workplace relationships-
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