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CIS5308 Management of Information Technology Services: - With the in-depth study of this academic unit scholars will get to know that the ISO/IEC 20000 and IT Infrastructure Library (ITIL) are identified as giving an efficient framework for IT service management. ISO.IEC 20000 is an international standard of IT service management and provides a set of needs for a service provider to provide the managed services of a suitable level of quality to its clients. This study unit aims to cover the core processes in detail which build the ISO/IEC 20000 and ITIL best application frameworks. As well as the aims of each method, the relevant roles and responsibilities of management, clients, IT service providers, and staff are recognised. Management and planning of the processes and functions which are mandatory for service design, service operation, service strategy, service transition and continual service improvement are covered. Written and verbal communication skills and teamwork are also highlighted as necessary for the scholars' knowledge and skill portfolio.
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